Orders placed on business days before 5:00 PM will be shipped the same day. In 99% of cases, you will receive your order the next day.
Please see our Shipping page for more information.

We are an online-only store and do not have a physical store.

This is only possible during office hours at our warehouse. Please contact us and let us know when you would like to drop by.

The costs for all Dutch shipments are €3.95.
The costs for all Belgian shipments are €6.95.
Shipping is free for orders over €80.

Unfortunately, Cotton District does not offer a free return service yet, but we do provide a reduced rate so you can send your return back for €4.95.

As soon as we receive your return, it is usually processed within 3 business days. The amount will be in your account 2 business days later.
You will receive an email as soon as your return has been processed.

As soon as your order has been shipped, you will receive an email containing a track & trace code + link to follow your shipment.

If your order was successful but you haven't received a confirmation email, please check your spam or junk folder first.

If the email isn't there either, please feel free to contact us via our contact form or email us at: info@cottondistrict.shop.

If you entered the wrong address details for your order, please contact us immediately at info@cottondistrict.shop.

CottonDistrict.nl uses one of the largest payment providers in the Netherlands (Mollie), guaranteeing secure payments. They utilize advanced encryption methods (SSL) to keep your payment and data safe.

CottonDistrict.nl respects the privacy of all website users and guarantees that the information you provide on our website is handled confidentially. We only use your information to ensure your order is delivered as quickly as possible. CottonDistrict.nl will never share its customers' personal information with third parties, except for those directly involved in the delivery process of your order.

Please see all information regarding exchanges and returns on this page.

If you happen to receive a product with a manufacturing defect, please contact us immediately at info@cottondistrict.shop. In this case, the item can likely be replaced with a correct item at our expense.

PLEASE NOTE: Never return the package at your own expense beforehand. We are unable to reimburse these shipping costs retrospectively.

A packing error can happen. If this occurs, please contact us first at info@cottondistrict.shop, so we can assist you and exchange the item for the correct one free of charge.

Never return the package at your own expense beforehand. We are unable to reimburse these shipping costs retrospectively.

If you have not received your package, you are required to report this to us within 14 days. After this period, we can no longer initiate an investigation to locate the package, and unfortunately, we will no longer be able to offer a solution.

Our return address is:

Cotton District

Jan Tinbergenstraat 131
7559 SP Hengelo
The Netherlands

Please note: Never send your return to us without first registering it via our return portal.